Terms of Service

1. Acceptance & Eligibility

By using our Applications or this website you confirm that: (a) you are at least 13 years old (or the higher minimum age in your jurisdiction — see Privacy Policy §VII); (b) you have the legal capacity to enter into a binding agreement in your jurisdiction; (c) you are not barred from receiving services under the laws of your jurisdiction; (d) if you accept on behalf of an entity, you have authority to bind that entity.

These Terms apply to all users globally, including users in the European Economic Area, the United Kingdom, Switzerland, the United States, Brazil, China, India, Saudi Arabia, Canada, Japan, South Korea, Australia and any other country in which our Applications are made available.

2. Account Ownership & Licence Scope

2.1 Non-ownership declaration

You acknowledge that, by downloading and installing our Applications through the Apple App Store, Google Play Store or any other distribution channel, you receive only a limited, non-transferable, non-rentable, non-loanable licence to use the software in accordance with the relevant App Store / Play Store terms. You do not own the account, the underlying software or any in-app virtual property (including but not limited to coins, gems, skins, ranks, characters, items, badges, points or unlock codes). All such virtual property remains the property of devflowbytegrid.com and is licensed to you solely for use within the Application.

2.2 Account registration & security

Where account registration is required, you agree to provide accurate, current and complete information, and to keep it updated. The account is registered in your name; account ownership remains with devflowbytegrid.com. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Loss, theft or compromise of credentials caused by your own actions (e.g. password reuse, sharing credentials, granting access to untrusted third parties) is your sole responsibility.

2.3 Account inactivity & reclamation

Accounts that remain continuously inactive for 180 days and have no recorded payment history may be reclaimed by devflowbytegrid.com to free server resources. Where an email address is associated with the account, we will notify you at least 30 days before reclamation via in-app push notification and the registered email address. Upon reclamation, all virtual property and personal data are permanently deleted (subject to legal retention obligations) and cannot be restored.

2.4 Account use restrictions

You must not transfer, rent, lend, sell, sublicense or otherwise commercially exploit your account. You must not use your account for any unlawful activity. We may suspend, freeze or terminate any account that violates these restrictions, delete any associated virtual property, and where appropriate seek legal remedies.

3. IAA — Advertising & Reward Policy

Our Applications integrate advertising through the mediation stack described in our Privacy Policy §II. Advertising revenue funds our free-tier services. By using the free tier you agree to the advertising rules below.

3.1 Reward eligibility

To be eligible for any reward granted after viewing a rewarded video ad, open-screen ad with reward, playable ad, or other rewarded format, the user must: (a) initiate the ad voluntarily; (b) watch the ad to completion or to the minimum watchable threshold (whichever is shorter); (c) not perform abnormal operations during playback such as switching apps, locking the device, using plugins or tools to skip or accelerate playback, or otherwise manipulating the playback. Rewards are credited immediately upon valid completion. If a reward fails to credit due to network delay or platform fault, you may contact us via in-app support and we will investigate within 3 working days.

3.2 Advertising quality

We strictly audit third-party ad creative. We make reasonable efforts to filter violent, sexual, vulgar, misleading, fraudulent or otherwise inappropriate advertising. However, advertising creative is supplied by third parties. If you encounter an inappropriate ad, please report it via the in-app "Ad Report" channel. We will review within 24 hours, block or remove offending creative, and pursue remedies against the responsible ad platform.

3.3 Ad-fraud definition & penalty framework

Scope of "ad-fraud": Any action that uses improper means to obtain ad rewards, evade ad playback, or interfere with ad statistics, including but not limited to:

• Using plugins, scripts, cracked builds or any other tools to skip, accelerate, or simulate ad-watching behaviour;
• Operating multiple accounts or devices to mass-watch rewarded ads and then resell or monetise the resulting rewards;
• Modifying device parameters (device ID, IP address) or using VPN / proxy tools to switch regions and mass-watch ads;
• Frequently switching apps, locking the screen or restarting the device during ad playback to circumvent the full-watch requirement;
• Exploiting ad-platform bugs to fabricate ad display or click events and defraud advertising revenue;
• Any other act that interferes with the legitimate playback, statistics or billing of advertising.

Penalty framework:

4. IAP — Payment, Refunds & Dispute Resolution

4.1 Final price disclosure

The displayed price of any in-app virtual item or subscription includes: the base price of the item itself, the platform commission charged by Apple / Google, and any applicable value-added tax (VAT), goods and services tax (GST), sales tax or other regional consumption taxes. The final amount you pay is the amount displayed on the Apple / Google payment sheet. Material price changes are announced at least 7 days in advance via in-app banner and / or push notification.

4.2 Payment rules

Payment is processed exclusively through the Apple App Store or Google Play official payment channels. We do not directly receive or store any payment instrument data. Upon successful payment, virtual items or subscription services are credited to your account immediately. You can review all your transactions in the in-app "My Orders" section.

4.3 Refund limits & exceptions

Due to the immediate and irreversible nature of virtual items and subscription services, purchased and consumed items are generally non-refundable. Refund may be granted in the following exceptional cases (proof required):

• Payment succeeded but the virtual item or subscription did not credit, where we confirm the cause was a technical fault on our side;
• A minor (under the applicable age of digital consent) made the purchase without verifiable parental consent — the parent / guardian may provide proof of the minor's identity and payment record to apply for a refund;
• The Application suffered a material fault that prevents the user from enjoying the purchased service, and the fault cannot be remedied within 7 working days.

Refund requests must be submitted via the Apple App Store / Google Play official refund channel or via in-app support, accompanied by the required proof. We will review within 3 working days and, where applicable, cooperate with the App Store / Play Store to complete the refund. Refund arrival time follows the platform's official refund timeline.

4.4 IAP fraud definition & penalty framework

Scope: Any action that uses improper means to obtain virtual items or subscription services, to evade payment, or to defraud refunds, including but not limited to:

• Malicious refund — using App Store / Play Store refund policy loopholes to obtain virtual items, use them, then apply for a refund without returning the consumed items;
• Cracked payment flow — using plugins, scripts, cracked builds or other means to bypass official payment channels and obtain virtual items or subscription services;
• Fabricated payment record — forging orders, payment receipts, or other evidence to obtain virtual items or subscription services;
• Use of stolen payment instruments — using stolen bank cards, payment accounts, or illegally obtained redemption codes;
• Region arbitrage — using VPN / proxy tools to switch to a low-price region and purchase virtual items or subscription services at a price below the user's actual region;
• Mass registration for new-user promotions — bulk-registering accounts to exploit new-user discounts or promotional offers, then reselling or monetising the obtained items;
• Any other action that evades payment or defrauds virtual items or refunds.

Penalty framework:

4.5 Unauthorised transactions

If an unauthorised transaction occurs due to a minor's mistaken purchase or to account theft, the affected user (or their parent / guardian) must contact Apple / Google official support without delay and notify us via support@devflowbytegrid.com, providing the relevant proof. We will, where the conditions of §4.3 are met, cooperate with the App Store / Play Store to assist the refund request.

5. Anti-cheat & Security Protocol

To protect the legitimate operation of the Application and the rights of all users and of devflowbytegrid.com, the following behaviours are strictly prohibited and constitute a material breach of these Terms:

1. Using VPN, proxy or other tools to bypass regional restrictions or pricing differentials for cross-region purchases or ad-watching;
2. Using any automated script, emulator, plug-in, modded APK/IPA or other tool that interferes with normal application operation, tampers with application data or obtains improper advantage;
3. Intercepting, modifying or forging data packets transmitted by the Application to interfere with statistics, payment, advertising or other core functions;
4. Bulk-registering accounts, malicious review-padding, leaderboard manipulation or other behaviour that interferes with the platform's ranking or rating system;
5. Theft or unauthorised use of another user's account, virtual property or personal data;
6. Modifying device identifiers (device ID, IMEI, MAC address) to evade penalties or repeat reward claims;
7. Disseminating application cracking methods or cheating tools, or inciting others to engage in violation;
8. Any other conduct that interferes with the legitimate operation of the Application, or that infringes the legitimate rights of users or of devflowbytegrid.com.

Penalties for anti-cheat violations are applied according to the framework in §3.3 and §4.4, with severity escalated for behaviours that target platform economics, security, or user safety. Where local law requires, we will cooperate with law-enforcement requests.

6. Content Moderation (DSA Compliance)

For Applications that include user-generated content (UGC), we strictly comply with the European Union Digital Services Act (DSA) and equivalent content-moderation requirements.

6.1 Moderation mechanism

We operate an "AI-driven automated monitoring + human review" dual-layer mechanism. Our AI tooling identifies and preliminarily blocks obvious violations in real time. Our trained human reviewers perform secondary review on flagged content and on every complaint received.

6.2 Notice-and-action mechanism

If we identify content that you have posted that violates these Terms, we will notify you with the specific reason and remove the offending content within 24 hours. You may appeal the removal decision; we will review and respond within 3 working days.

6.3 Prohibited UGC content

• Politically sensitive content; content endangering national security or social stability;
• Racist, sexist, religiously discriminatory or otherwise hateful content;
• Violent, sexual / erotic, vulgar, gory, terroristic or otherwise unsuitable content;
• Disinformation, defamation, fraudulent or misleading content;
• Content that infringes the intellectual property, reputation, image or privacy rights of others;
• Content that violates the laws or public order of any jurisdiction in which the Application is distributed.

6.4 User responsibility for UGC

You are solely responsible for the legality, truthfulness and originality of any UGC you post. You must not infringe the legitimate rights of others. If your UGC violates these Terms, we may delete the content, restrict your posting privileges, freeze or terminate your account. You bear all resulting legal liability and indemnify us against any loss.

6.5 DSA-specific obligations

We publish our content-moderation standards, complaint-handling process and violation-handling procedures. We publish an annual transparency report on UGC moderation activity, accept oversight by relevant regulators, and maintain a user-appeal mechanism that protects your right to be heard. Where the volume of UGC makes us a Very Large Online Platform (VLOP) under DSA Article 33, we appoint a designated compliance officer and submit to independent audits.

7. Intellectual Property

All intellectual property in the Applications, this website, our brand and our trade-marks is owned by devflowbytegrid.com or our licensors. You receive a limited, revocable, non-exclusive, non-transferable licence to use the Applications for personal, non-commercial purposes in accordance with these Terms and the relevant App Store / Play Store terms. You must not copy, modify, decompile, reverse-engineer, disassemble, or otherwise attempt to derive the source code of the Applications, except to the extent expressly permitted by applicable law.

User-generated content you post remains yours; you grant us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce and display such content solely for the purpose of operating the Application.

8. Warranties & Disclaimers

To the maximum extent permitted by applicable law, the Applications and this website are provided on an "as is" and "as available" basis. We disclaim all warranties of any kind, whether express, implied or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness and uninterrupted availability.

We do not warrant that the Applications will be uninterrupted, error-free or free of harmful components, or that defects will be corrected. You assume full responsibility for your use of the Applications.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall devflowbytegrid.com, its directors, employees, partners, agents, suppliers or affiliates be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including without limitation damages for loss of profits, revenue, goodwill, use, data or other intangible losses, arising out of or in connection with the use of, or inability to use, the Applications or this website.

In jurisdictions that do not permit the exclusion of certain damages, our aggregate liability for any claim arising under these Terms shall be limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) one hundred pounds sterling (GBP £100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including (in the EU / UK) liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

10. Indemnification

You agree to indemnify, defend and hold harmless devflowbytegrid.com, its directors, employees, partners and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs or expenses (including reasonable legal fees) arising from: (a) your use of the Applications in violation of these Terms; (b) your violation of any third-party right; (c) any UGC you post; (d) any fraudulent or unlawful act committed by you.

11. Termination

We may suspend or terminate your access to the Applications at any time, with or without cause, with or without notice, including (without limitation) if we reasonably believe that you have violated these Terms. Upon termination: (a) the licence granted to you terminates; (b) you must cease all use of the Applications and remove them from your devices; (c) we may delete your account and associated data subject to legal retention obligations. Termination does not affect any rights or obligations that have already accrued.

You may terminate at any time by uninstalling the Application and (where applicable) deleting your account through the in-app "Settings → Account → Delete Account" flow.

12. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales, without giving effect to any conflict-of-laws principles.

Negotiation first: Before commencing any formal dispute proceedings, you agree to first contact us at legal@devflowbytegrid.com describing the dispute and attempting to resolve it informally for at least 30 days.

Jurisdiction: Subject to your mandatory consumer-protection rights in your home jurisdiction, any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

EU / UK consumer ODR: EU consumers may use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. We are not obliged and do not commit to use the ODR platform.

13. Changes to these Terms

We review these Terms at least every six months. Material changes will be communicated via in-app banner at least 30 days in advance (where the change is to your disadvantage). Continued use of the Applications after the effective date of the revised Terms constitutes your acceptance of the revisions. If you do not accept the revisions, you must stop using the Applications and may request deletion of your account.

14. Contact

For any question or request concerning these Terms, please contact:

• Email: legal@devflowbytegrid.com
• Support: support@devflowbytegrid.com
• Postal address: Legal Department, devflowbytegrid.com, Warwick Software Industrial Park, Warwick, CV34, United Kingdom